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March 01, 2005
CONSUMER E-MAIL: Pop or no pop?
Dear 9 Lives,
First I want to say how much I enjoy your products. Not me personally, of course -- I mean the cats. The "tuna and shrimp" flavor is a particular hit though they enjoy all of your savory flavors. Or at least they seem to. It's not like they can come right out and tell me "Hey, this is good stuff." But still.
Anyway. Here's my question: Why are some of the 9-lives cans "pop-tops" while others require a can-opener? There seems to be no difference in packaging so I never know which it's going to be until I remove the outer wrapper. It's kind of annoying. But not THAT annoying. I don't want to be one of those people who gets worked up about little things. (I hate those people.)
Thanks for your time and I look forward to your answer. Also, keep up the good work!
best,
Tom Bartlett
[Click 'CONTINUED' for reply]
February 28, 2005
Dear Tom,
Thank you for your e-mail about 9Lives Tuna Select Canned Cat Food. We're glad you took the time to contact us and appreciate the opportunity to respond.
You questioned why some of our 9-Lives varieties require can openers to open the cans, while others have the convenient 2-Way Top lid with a pull-tab. 9-Lives Tuna varieties (Tuna in Sauce, Tuna & Cheese, and Tuna & Egg) are not currently packed in pull-tab cans. The food processing plants where these varieties are made do not currently have the special equipment for packing our product in pull-tab cans. We appreciate knowing your opinion and will share your comments with our Management.
We hope our products will be completely satisfactory in the future and I'm sending you some coupons via postal mail in appreciation for your business.
Del Monte Foods Consumer Affairs
consumeraffairs@delmonte.com
Del Monte. Nourishing families. Enriching lives.
Posted by teb at March 1, 2005 11:36 AM