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April 14, 2005
IKEA DIALOGUES: Part three
Me: So, Anna, has there ever been a time when you’ve wanted something and didn’t get it?
Anna: I have detailed knowledge of IKEA products and services. How would you like to use my knowledge of IKEA?
Me: Like you were up for an award but it went to someone else?
Anna: I wish I knew what it was you meant by that, but I don't. Sorry.
Me: So you’re telling me you’ve never been disappointed?
Anna: I sure am!
Me: I don’t believe you.
Anna: I have every confidence that you do.
Me: Why is that?
Anna: I wish I could give you an explanation for that, but I can't.
Me: So you’re telling me you don't know why. Is that right?
Anna: I intend to assist you in finding information about IKEA products and services.
Me: That’s what paves the road to hell -- good intentions.
Anna: All of IKEA's products are made to the highest standards.
Me: We all have standards we’re trying to live up to but sometimes we fall short. That’s my point.
Anna: You said it.
Me: You’re right -- I did say it. It’s just part of life. That’s what you’re trying to tell me, isn’t it?
Anna: I'm very sorry, but I can't really talk about things like that at this time.
Me: So I have to find my own answers. Is that what you mean?
Anna: I don't know the answer to that question yet, I am sorry. Please contact your local store for help on the issue.
Me: By "contact your local store" do you mean I need to look inside my self?
Anna: I can't answer that for you. Sorry. Please talk to me about IKEA.
Me: No need to apologize.
Anna: Of course. Thank you.
Me: Thank you, Anna.
Anna: That's me! How can I help you?
Posted by teb at April 14, 2005 11:39 AM