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October 07, 2005
CONSUMER E-MAIL: very thoughtful and kind words
Dear Gillette,
Man, that Mach 3 Turbo Razor is one powerful beard-cutting machine! The enhanced microfins provide an extremely close shave, even against the grain. And the three patented anti-friction blades create less resistance allowing hair to be removed more effectively than with any other manual on the market. Bravo!
I did have a suggestion: What about adding a fourth blade? You could call it "Mach 4 Turbo." Just a thought. By the way, I've drawn a picture of what the razor would look like with four blades, which I'll be glad to fax or mail to you (I also came up with a new, more masculine design for the handle. Tell me what you think!).
Keep it up!
best,
Tom
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Dear Tom:
Thank you for your very thoughtful and kind words about MACH3Turbo Cartridge. Your comments are being shared with all of the people who work on the product. I'm sure they'll be pleased to know they have been successful in their efforts to provide quality products for our valued consumers.
Consumers' opinions are a valuable part of our ongoing evaluation process, and we appreciate any input that we receive. We're always looking for ways to improve our products, and your comments will be included as we monitor all consumer feedback. You should be aware, however, that we cannot consider remuneration for any unpatented idea or invention. If your idea or invention has been patented and you would like us to consider it for any form of compensation, you may submit it in writing to:
Attn: Mail Stop 5C1
1 Gillette Park
Boston, MA 02127
Any unsolicited materials you have already sent us or which you send to us in the future will not be returned, but will be kept for one month and then destroyed. If you wish to phone us, our toll-free number is 1-800-445-5388 which is accessible in the U.S. and Canada.
Again, thank you for taking the time to contact us. If you have any additional questions or comments, please call me toll-free at 1-800-GILLETTE (445-5388). We always appreciate the opportunity to serve our customers.
Kelly H.
Consumer Service Associate
010284721A
Posted by teb at October 7, 2005 06:21 AM