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December 01, 2005
CONSUMER E-MAIL: English muffins
Dear Thomas' English Muffins,
I recently bought a package of your new SUPER-SIZE English muffins instead of the standard-size English muffins. Now, normally, I like to stick with what I know works, but in this case I thought "What the heck?"
Well, I was surprised. And pleased. They really are much bigger! I don't know about "SUPER-SIZE" -- that seems a little strong. Makes me think of an English muffin the size of my head which, frankly, would be too big (I'm speaking of the English muffin, not my head. My head isn't too big. At least I don't think so). Still, they're pretty big, for muffins.
Keep going!
all the best,
Tom
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(Note: This reply came via the U.S. Postal Service.)
Dear Mr. Bartlett:
We are so pleased to receive your comments regarding our THOMAS' SUPER SIZE ORIGINAL ENGLISH MUFFINS.
Today, it seems so easy for people to complain, but few will take time and interest to indicate their pleasure with a product. Your compliment has special value.
We have always been committed to bring to our consumers tasty, wholesome, and nutritious products. We are constantly working to create new varieties that will satisfy our consumers' needs. You really brightened our day, because it indicates not only that our efforts are appreciated but also that our consumers are receiving our products in accordance with our standards for quality and appearance.
Thank you for taking the time to contact us. Your interest in George Weston Bakeries is appreciated. Please find enclosed, with our compliments, coupons to use towards future purchases of our products.
Sincerely,
Victoria
Consumer Services Associate
Posted by teb at December 1, 2005 09:50 AM